Technology

The State-of-the-art  Contact Center Technology is utilized  to offer world class services and gain cost cutting features in terms of telcommunication and agent costs. It is based  on  the Mitel Network 3300  integrated  communications platform with  full featured IP  Telephony and  Mitel 6100 contact center management solutions.

The system features:

• IP telephony

• Automated call distribution,skill based routing

• Voice logger

• Agent quality  management

• Contact center management  with  real time  and historical reporting